Store Policy

CUSTOMER SERVICE POLICY Last updated: January 1, 2026 At GetPratySelect, we are committed to providing a safe, transparent, and high-quality shopping experience. We offer products in the electronics, home & garden, and lighting categories, striving to provide convenience, variety, and excellent service to our customers. This Customer Service Policy outlines key information regarding the support we provide before, during, and after your purchase. Customer Service Our team is available to assist customers with inquiries regarding: Product information; Product features and specifications; Product availability; Orders and purchases made on the site; Payment information; Order tracking; Delivery and tracking status; Exchanges and returns; Product warranties; Issues or questions arising after order receipt. Our goal is to respond to inquiries as quickly as possible, always aiming to provide clear and accurate information. Service Hours Our customer service operates on business days (Monday through Friday) during standard business hours. Messages received outside of service hours will be answered on the next business day, in the order they were received. Response times may vary on weekends and public holidays. Product Information The information, images, features, dimensions, colors, and specifications displayed on product pages are provided to assist customers in making purchasing decisions. Before finalizing an order, we recommend that customers carefully check: Product description; Dimensions; Voltage (where applicable); Compatibility; Technical specifications; Quantity; Selected color or model; Any other information presented on the product page. For electronics and lighting products, it is especially important to verify voltage and compatibility before use.Order Tracking Once the purchase and payment are confirmed, the order will be processed according to the terms stated on the website. When available, a tracking number will be sent to the customer to monitor the delivery. Delivery times may vary based on the provided address, shipping method, carrier, and logistical availability. Exchanges and Returns Requests for exchanges or returns must comply with the conditions set forth in our Exchange and Return Policy. When necessary, the customer must contact our customer service team before shipping the product. We do not recommend shipping merchandise without prior guidance from the customer service team. Warranty Products sold by GetPratySelect may come with a warranty, subject to the conditions stated on the product page, by the manufacturer, or under applicable law. In the event of an issue within the warranty period, the customer should contact us for the necessary instructions. The warranty may not cover damage resulting from improper use, incorrect installation, modifications, accidents, or failure to follow usage instructions, as applicable to the product. Information Security Information provided by the customer during service interactions will be handled in accordance with our Privacy Policy and used for purposes necessary for customer support, order processing, and compliance with legal obligations. We recommend that customers never share passwords, security codes, or unnecessary banking information via customer service channels. Commitment to the Customer GetPratySelect strives to offer a shopping experience based on: Transparency; Respect; Security; Efficiency; Clear information; Responsible customer service; A continuous pursuit of customer satisfaction. Our team is available to assist you before, during, and after your purchase. Contact To contact GetPratySelect, please use the official channels provided on our website. GetPratySelect Segments: Electronics | Home & Garden | Lighting GetPratySelect — quality, convenience, and reliability for your home.